Refund and Return Policy

Order Cancellation Policy

Ordering on CustomSoapBoxes goes through the following stages:

• Stage 1 – Order received and confirmation sent to the client
• Stage 2 – The design setup is completed, and the work is sent to the printing section
• Stage 3 – The order is in the middle of the production process
• Stage 4 – The order is completed and ready to ship

Please note that a client will not have to pay any cancellation if the order is still in the 1st stage. In the case of cancellation in the middle of the 2nd stage, 20% of the total order will be charged as a cancellation fee for design and plate-making costs. If the cancellation is required in the middle of the 3rd stage, 60% of the total order will be charged to the client as a cancellation fee for production costs. Orders cannot be canceled in stage 4.

Regarding Refunds

All orders placed on CustomSoapBoxes are client specific and manufactured according to the requirements given by the client. Refunds will not be available for custom orders, due to the custom nature of orders. If you think that your order is imperfect, please contact our customer support as soon as possible. We will reprint your order if you are sure the defect was from our end. The client must return the product within 7 days to get a free replacement from us. Further, we cannot and will not accept any returns or used product.

Deadlines and Delayed Orders

CustomSoapBoxes is not responsible for any damages caused by delays in the delivery of your order. We will always make our best effort to meet the deadlines you have provided to us. We cannot guarantee 100% on-time delivery as orders might be delayed for any reason during the production shipping process. However, if your order is delayed in delivery, the maximum amount we will be responsible for should never exceed the total order quantity of the boxes ordered.

Every single charge related to expedite orders (including rush printing or fast shipping) are NOT REFUNDABLE. We make no exceptions in this regard.